01
Scoping
Objective: Understand the client's needs and define the scope of work and the desired outcomes and deliverables.
02
Proposal & Contract
Objective: Formalize the engagement terms, including term, deliverables, and other important details.
03
Discovery & Diagnosis
Objective: Gather data to understand the problem(s) thoroughly. This can be accomplished through various means, including first and secondary source research, interviews and surveys of associates and customers, and thorough reveiw of the practices and processes of the team.
04
Solutioning
Objective: Craft solutions custom-tailored to address and solve the client's issues for the long term.
05
Implemention Planning
Objective: Create a plan to implement the recommended solutions.
06
Implementation Support
Objective: Assist the client in executing the plan and achieving the desired outcomes.
07
Final Evaluation & Closure
Objective: Assess the outcomes and ensure success and sustainability of the solutions. This could involve on-going support beyond the initial engagement.